Frequently Asked Questions

You can choose one of the following options to make your booking:

By Telephone – call 01407 731080 and speak to one of our dedicated members of staff.

By e-mailing info@elfynthomas.com with your requirements and contact details.

Online – using the booking options on this website.

Our usual opening hours are:

Monday to Friday - 9:00am to 5:00pm

Saturday, Sunday & Bank Holiday - Closed

We accept payment by the following methods: Credit or debit cards, cheques and cash.

We require a deposit of 5%.

Provisional bookings for all tours can be made and held for 7 days unless within 4 weeks of the departure date when bookings will only be held for 3 days.

All provisional bookings will be cancelled automatically after 7 days if the required confirmation/payment has not been received.

The date your balance is payable will be printed on your confirmation invoice, usually 4 weeks before departure date. No reminders are automatically sent out.

No, you must contact us to authorise us to take the payment.

Requests for particular seats can be made at the time of booking. All allocations are made in order of booking, therefore early booking is advisable if you prefer seats near the front of coach. For operational reasons we reserve the right to alter a seating plan and re-allocate seats, we will endeavour to avoid this as far as possible. Specific seats are not allocated on transfer/feeder vehicles.

Your allowance is one medium sized suitcase per person, which should weigh no more than 25kgs when full. We may refuse to carry larger or heavier suitcases. Hand luggage should be stored in the overhead racks aboard the coach, nothing should be stored under your seat.

All main tour coaches have on-board toilets. Transfer/feeder vehicles may not have on-board toilets.

Travel documents confirming pick-up points and departure times along with luggage labels will be forwarded approximately 7 to 10 days before departure.

Should you have any special requests, please ensure they are advised at the time of booking, we will then forward them to the relevant partner. Unfortunately we regret that special requests cannot always be guaranteed.

You can take a wheelchair on the coach. Only 2 mobility scooters can be taken on the coach and the maximum weight is 25kgs.